MANDARIN MAISON is the House of l’art de la table culture and gifts for connoisseurs of interior décor art and fine living. MANDARIN MAISON offers to the clients the products from the best world’s brands, most of them are exclusively represented on Ukrainian market. This place sets the trends, develops a sense of taste and style. The place where you will find everything in order to create an atmosphere of comfort and luxury at your house. MANDARIN MAISON is located in the historical center of Kiev in one of the largest shopping centers with over 10-years history. More than 200 of the best world luxury brands presented in one space: Hermès, Lalique, Etro Home Collection, S.T. Dupont, Saint Louis and others. High quality of service, individual approach to every client, European prices, interior design and decorating service, the place for aperitifs and hors d’oeuvre – M. bar – all of this makes MANDARIN MAISON a unique place where you will want to come back to again and again.

Ассортимент онлайн-бутика MANDARIN-MAISON.COM обновляется ежедневно. Чтобы всегда быть в курсе новых поступлений, акций и специальных предложений, подпишитесь на нашу рассылку на главной странице.

No. MANDARIN MAISON always follows the same pricing policy for both online and offline boutiques. An exception is the loyalty program for registered users of the online boutique and certain short-term promotions.

If you have any questions about MANDARIN MAISON online boutique, you can contact our support service from Mon-Sun, 11:00 – 21:00 – by phone or e-mail us:

+38 044 585 08 97

info@mandarin-maison.com

You can pick up your order from our boutique, previously agreed the time of you visit by phone:

+38 044 585 08 97.

Opening hours: Mon-Sun, 11:00 – 21:00

Address: shopping center Mandarin Plaza, 5th floor, Kiev, Basseynaya str., 6

The cost of delivery is calculated according to the rates of the transport company.

Delivery in Kiev is possible both by our courier and by the courier service “Novaya Pochta”.

Delivery to the regions of Ukraine is carried out by the courier service “Novaya Pochta”. Goods more than 10 000 UAH are not sent by cash on delivery, but 100% prepayment only.

Yes. To do this, you need to provide the recipient’s contact information to our Manager.

You can pay for the order by Credit card on the website or by cash upon delivery of the order. More detailed information can be found at Delivery and payment page of current website.

After confirming the order, select the payment by credit card on the website and click the “Proceed to payment” button. You will be redirected to the page of the international payment system, where you need to specify information about the card:

• card number
• card expiry date
• CVV / CVC code

You can pay for the order by cash upon delivery with the Novaya Pochta service. The order is paid in the national currency of Ukraine – UAH. Goods more than 10 000 UAH are not sent by cash on delivery, but 100% prepayment only.

Do not forget that due to the entry into force of law No. 361-IX on April 28, all financial transactions in the amount of 5000 hryvnias or more are verified using a passport.

Any item(s) purchased on our website are eligible for return, provided they are in new condition within 14 days from the date of purchase as detailed in our Returns Policy.

Goods that do not meet the return conditions specified in the Law of Ukraine “On Protection of Consumers’ Rights can not be exchanged or returned.

When exchanging or returning, together with the product you must provide:

• packaging of goods from the manufacturer;
• check;
• price tag;
• completed return application.

You can get more information about exchanges and returns on the Returns and Warranty page.

Registration on the web-site will allow you to track your purchase history, keep a list of your favorite products, and save time on shopping. Once you enter your delivery details and preferences, they will be automatically displayed when you place an order. You will also be the first who receive information about new arrivals, sales and other special offers.

To ensure a high level of service, we need to enter your data in the database, and this is the only place where it is stored. The data is not shared with anyone, as we respect your trust and fully guarantee the complete confidentiality of the information you provide.

Yes, when placing an order, you need to enter your personal data. Registration provides additional opportunities for your purchases – you can view the history of your purchases, add products to your wish list and always keep up to date with all special offers.

Our boutique offers more than 200 of the world’s best luxury brands: Hermès, Lalique, Etro Home Collection, S. T. Dupont, Saint-Louis and many others. The full list can be found at “Brands” page.

В нашем бутике представлены более 200 лучших мировых марок класса люкс: Hermès, Lalique, Etro Home Collection, S.T. Dupont, Saint-Louis и многие другие. Полный перечень можно посмотреть на сайте в разделе Брендов.

• Вызов консультанта

Свяжитесь с нами и консультант приедет по указанному адресу, чтобы забрать товар. При необходимости, наш сотрудник сможет помочь заполнить заявление на возврат. Помните, что у вас с собой должен быть паспорт или его копия для заполнения заявления.

• Обмен/возврат в бутике MANDARIN-MAISON

Бесплатно обменять и вернуть товар можно в оффлайн бутике, предварительно согласовав удобное для вас время визита по телефона +38 044 585 08 97. Обязательно возьмите с собой товар, который вы хотите обменять/вернуть, чек и паспорт. 

График работы: Пн-Вc, 11:00 – 21:00

Адрес: ТРЦ «Мандарин Плаза», 5 этаж, Киев, ул. Басcейная, 6